Privacy Policy

Last updated: 29.8.2026

Solemo operates this store and website, including all related information, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience ("Services"). Solemo runs on Shopify's technology, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make purchases or take other actions through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies, or can reasonably be linked to, you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including credit card, debit card, and bank account numbers, payment card information, financial account information, transaction details, payment information, and other transaction verification details.
• Account information, including your username, password, security questions, preferences, and settings.
• Order information, including the products you view, add to your cart, save to a wishlist, or purchase, as well as your return, exchange, or refund history.
• Communications with us, including information you include in communications with us, for example, when submitting a customer support inquiry.
• Device information, including information about your device, browser, or connection, your IP address, and other personal identifiers.
• Usage information, including information about how you interact with the Services, such as how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device, when you use our products or services, visit our websites, and through the use of cookies and similar technologies.
• From our service providers, including when we engage them to provide certain technology and when they collect or process your personal information on our behalf.
• From our Shopify Partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• To provide, tailor, and improve the Services. We use your personal information to provide you with the Services, including to fulfil our contract with you, process your payments, fulfil your orders, remember your preferences and items you're interested in, send notifications related to your account, process returns, exchanges, and other transactions, create, maintain, and otherwise manage your account, arrange for shipping, facilitate any returns and exchanges, enable you to post reviews, and create a customized shopping experience, such as recommending products related to your purchases.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services on the Services or other websites.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to create an account, you are responsible for keeping your account credentials safe — we recommend that you do not share your username, password, or other access details with anyone else.
• Communicating with you. We use your personal information to provide customer support and respond to your inquiries.
• Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies.

How We Disclose Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

• With Shopify and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping).
• With business and marketing partners to provide marketing services and advertisements to you. Depending on where you live, you may have the right to opt out of us sharing information about you with these partners for targeted advertising purposes.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products.
• In connection with a business transaction, such as a merger or acquisition, in order to comply with any applicable legal obligations.

Our Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve the Services for you. If you'd like more information about how Shopify uses your personal information and what rights you may have, you can review Shopify's Consumer Privacy Policy.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide you with the Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. Under the EU's General Data Protection Regulation (GDPR), you have the right to:

• Right to access / know — request access to the personal information we hold about you.
• Right to delete — request that we delete the personal information we hold about you.
• Right to correct — request that we correct inaccurate personal information we hold about you.
• Right to portability — receive a copy of your personal information and request that we transfer it to a third party in certain circumstances.
• Manage communication preferences — decline to receive marketing communications at any time by using the unsubscribe option included in emails we send. Even if you opt out, we may still send you non-promotional communications, such as those related to your account or orders.
• Object to or restrict processing — request that we stop or restrict our processing of your personal information for certain purposes.
• Withdraw consent — where we rely on your consent to process personal information, you have the right to withdraw that consent at any time.

You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising any of these rights.

International Transfers

Please note that we may transfer, store, and process your personal information outside your country of residence. If we transfer your personal information outside of the European Economic Area, we rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or other applicable equivalent contracts.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated or controlled by us, you should review their privacy and security policies and other terms of use. We do not guarantee the privacy or security of such sites and are not responsible for them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this website and update the "Last updated" date.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, please contact us:

Email: trysolemo@gmail.com

In accordance with applicable data protection laws, we act as the data controller of your personal information.